From support noise to product signal

Turn support tickets into
product strategy

SignalDesk clusters your support tickets into prioritized themes, generates structured PRDs, and exports ready-to-build tickets to Linear.

92

Authentication & SSO Issues

12 tickets · Enterprise focus

Reinforced
85

Performance & Loading

8 tickets · Cross-plan

Expanded
78

Mobile App Stability

6 tickets · Pro plan

New

How it works

Three steps from support chaos to product clarity

Upload tickets

Drop your CSV from Zendesk, Intercom, or any support tool. Smart column detection handles the rest.

AI-powered themes

Embedding-based clustering groups tickets into prioritized themes with impact scores and evolution tracking.

Export to Linear

Generate structured PRDs and ticket sets, then export directly to your Linear workspace with one click.

Dashboard

Welcome back, Alex

3
Uploads
12
Themes
8
PRDs
6
Tickets
4
Exported
Upload CSV
Import support tickets
Product Brain
Configure product context
Knowledge Graph
Explore entity relationships
Signal Sources
Manage integrations

Recent Uploads

View all
support-tickets-apr.csv Tickets Ready
Apr 1, 2026
Upload142
Themes6
PRDs4
Tickets2
Export0
zendesk-export-mar.csv Exported
Mar 18, 2026
Upload89
Themes4
PRDs4
Tickets4
Export4
intercom-tickets-feb.csv Exported
Feb 24, 2026
Upload67
Themes3
PRDs3
Tickets3
Export3
Recent Activity
Created 2 ticket sets for Performance theme 2h ago
Generated PRD for Search & Filtering Issues 3h ago
Discovered 6 themes in support-tickets-apr.csv 5h ago
Uploaded support-tickets-apr.csv (142 tickets) 5h ago
Exported 4 ticket sets to Linear 2d ago
Created 4 ticket sets for zendesk export 2d ago

Upload Ticket CSV

Drop your support ticket export and we'll detect the columns automatically

Drop your CSV file here

or click to browse · Max 500 tickets

Themes Workspace

support-tickets-apr.csv · 142 tickets · 6 themes discovered

Evolution Intelligence

Compared with zendesk-export-mar.csv: 3 themes reinforced, 2 expanded scope, 1 entirely new signal.

6
Total Themes
4
PRDs Created
2
Ticket Sets
1
Exported
92
Authentication & SSO Failures
Enterprise users experiencing SAML/OAuth failures, locked accounts, and SSO timeout issues across multiple identity providers.
12 tickets Reinforced Exported
SSO login failing for Okta users
SAML response invalid after IdP update
Account locked after password reset
87
Performance & Page Load Degradation
Dashboard and project views loading slowly for users with large datasets. Affects Pro and Enterprise plans primarily.
9 tickets Expanded Ready for Export
81
Search & Indexing Gaps
Search results missing recent documents and filtering not returning expected results for tagged content.
7 tickets Reinforced Needs Tickets
Related Theme Detected: 85% overlap with "Performance & Page Load Degradation" — Consider merging before generating tickets.
74
Mobile App Stability
iOS crashes on launch, Android notification failures, and offline sync issues reported across multiple device types.
6 tickets New Needs PRD
68
Notification Delivery Failures
Email and in-app notifications not arriving for mentions, assignments, and deadline reminders.
5 tickets Reinforced Needs PRD
55
Integration & API Rate Limits
API rate limits too restrictive for enterprise sync workflows. Calendar and Google integrations requested.
4 tickets Expanded Needs PRD
Step 2 of 4

PRD: Performance & Page Load Degradation

Generated from 9 support tickets · Impact Score: 87

82
Score

High Confidence

Coverage: 82% · Missing: tracking events details

Expanded Theme

New customer signals expand this theme beyond previous scope. Previous cluster focused on dashboard loading; new signals include project views and API response times.

Generated with gpt-4o-mini · Product Brain context applied
  • Enterprise account admins managing 50+ projects
  • Pro users with large team workspaces
  • API consumers syncing data via integrations
  • Load dashboard within 2 seconds regardless of project count
  • Navigate between project views without perceptible delay
  • Sync data via API without hitting rate limit errors

As an enterprise admin, I want the dashboard to load within 2s so I can quickly check team status

AC: Dashboard renders complete metrics within 2000ms for accounts with up to 200 projects
AC: Loading skeleton shown within 200ms while data fetches

As a Pro user, I want project list pagination so large workspaces remain fast

AC: Project list paginates at 25 items with infinite scroll
AC: Search/filter operates on server-side query, not client-side
  • P95 dashboard load time < 2000ms (current: ~10,000ms)
  • API response P95 < 500ms for list endpoints
  • Zero 429 rate limit errors for standard sync patterns
dashboard_loaded
On complete render
project_list_paginated
On page change
api_rate_limit_hit
On 429 response
Step 3 of 4

Ticket Set: Performance & Page Load

Epic + 4 Issues generated from PRD

91
Score

High Confidence — Ready for export

Coverage: 91% · NFR keywords matched: performance, scalability, monitoring

EPIC

Performance & Page Load Optimization

Reduce dashboard load times from 10s to <2s, implement server-side pagination for project lists, and optimize API response times to eliminate rate limit errors for standard sync patterns.

Issue 1: Implement dashboard query optimization and caching

Add Redis caching layer for dashboard metrics. Implement incremental data loading with skeleton UI. Target: P95 load time <2000ms.

Acceptance Criteria:

  • Dashboard metrics cached with 5-minute TTL
  • Skeleton UI renders within 200ms
  • P95 load time < 2000ms verified via Datadog
performance backend high-priority

Issue 2: Add server-side pagination for project list views

Replace client-side filtering with server-side query. Implement cursor-based pagination with 25 items per page and infinite scroll UI.

Acceptance Criteria:

  • Project list paginates at 25 items with cursor-based API
  • Search and filter operate server-side
  • Smooth infinite scroll with loading indicators
frontend backend

Issue 3: Increase API rate limits and add adaptive throttling

Raise default rate limits for Enterprise plans. Implement token bucket algorithm with burst allowance. Add rate limit headers to all API responses.

QA Checklist:

  • Verify 429 responses include Retry-After header
  • Load test: 500 req/min for Enterprise tier
  • Verify rate limit headers (X-RateLimit-*) present
backend api

Issue 4: Add performance monitoring dashboard and alerting

Set up Datadog dashboards for P50/P95/P99 latencies. Configure PagerDuty alerts for P95 > 3000ms. Add tracking events for key user flows.

monitoring devops

Successfully Exported to Linear!

1 Epic and 4 Issues have been created in your Linear workspace.

Created Issues

Epic Performance & Page Load Optimization
Issue Implement dashboard query optimization and caching
Issue Add server-side pagination for project list views
Issue Increase API rate limits and add adaptive throttling
Issue Add performance monitoring dashboard and alerting

My Org

Configure your organization's Product Brain context

Acme SaaS Platform

ACTIVE v3

Enterprise SaaS platform for team collaboration and project management. Serving 2,400+ customers across SMB and Enterprise segments.

Product Context

User Onboarding
Billing & Subscriptions
Support & Escalations

Tech Stack

React Next.js Node.js PostgreSQL AWS TypeScript

Engineering Standards

  • P95 latency < 200ms
  • Test coverage > 80%
  • SOC 2 compliance
  • 99.9% uptime SLA
Integrations: Linear — Connected Jira — Not connected

Knowledge Graph

All themes mapped to your product architecture

8
Features
12
Themes Found
3
Teams
3
Uploads
298
Total Tickets
User Authentication Security
4 themes42 tickets
Dashboard & Analytics Frontend
3 themes31 tickets
API & Integrations Platform
3 themes28 tickets

Unmapped Themes

Email Notification Delays 7 tickets — needs mapping
Mobile Push Notification Opt-out 5 tickets — needs mapping

Product Intelligence

AI-powered priority recommendations based on your support signal data

Insights up to date — generated 2h ago
Portfolio Briefing

Q2 Priority Shift

Authentication and onboarding friction are now your top-volume signal clusters. Performance complaints decreased 18% this cycle — focus engineering capacity on the new user journey.

Top Risk: Auth Failures Top Risk: Onboarding Drop-off Cross-Feature: Permission model confusion Cross-Feature: Mobile vs Web parity gap

Trend Analysis

Rising3
Falling1
Stable6
New2

Hotspots

SSO Login Failures38
Onboarding Wizard Errors27
CSV Export Timeout19
1
Critical

SSO Login Failures Spiking

38 tickets this cycle — 142% increase from last period. Enterprise customers reporting intermittent SAML assertion failures during peak hours.

Recommendation: Prioritize auth service audit before next release cycle.

2
High

Onboarding Wizard Drop-off

27 tickets — new users abandoning setup at step 3 (team invite). Multiple reports of email delivery failure for invite links.

Recommendation: Fix invite email delivery and add progress persistence to wizard.

Reasoning Engine

AI pipeline runs and generated artifacts

7
Total Runs
1
Active
23
Artifacts
87%
Avg Confidence
Recent Runs
Run #a1b2c3
Complete · 142 issues · 6 artifacts
Run #d4e5f6
Analyzing · 89 issues so far
Run #g7h8i9
Complete · 67 issues · 4 artifacts

Run #a1b2c3

Complete
142
Normalized Issues
6
Artifacts
18
Evidence Items

Generated Artifacts

Auth Service PRD
Product Requirements Document · 8 sections
94% confidence
Onboarding Ticket Set
Epic + 7 issues · Linear-ready
88% confidence

Signal Sources

Connected integrations and webhook endpoints

3
Total Sources
298
Total Signals
2h ago
Last Sync
Zendesk Productionzendesk
142 signals · Last sync 2h ago
Intercom Supportintercom
89 signals · Last sync 1d ago
Webhook Endpointwebhook
67 signals · https://app.signaldesk.io/webhooks/ingest/abc123

API Keys

Configure your AI provider and integration API keys

At least one AI provider key is required to use the full SignalDesk pipeline. Keys are encrypted at rest using AES-256-GCM.

AI Provider Keys

OpenAIConfigured
sk-...7x9f
Models: GPT-4o, GPT-4o-mini
Google GeminiNot configured
Anthropic ClaudeNot configured

Integration API Keys

LinearConnected
lin_api_...k4m2
JiraNot connected

Product Brain Settings

Manage your product intelligence context

Product Context

Edit
Product Name: Acme SaaS
Description: Enterprise SaaS platform for team collaboration and project management.
Primary Users: Enterprise teams
Core Workflows: OnboardingBillingSupport
Key Business Rules: Tenant isolationGDPR compliant

Architecture & Code

Edit
Frontend: React / Next.js
Backend: Node.js
Database: PostgreSQL
Auth: Auth0
Hosting: AWS
Languages: TypeScript

Data & Observability

Edit
Error Tracking: Sentry
APM: Datadog
Feature Flags: LaunchDarkly
Data Warehouse: BigQuery

Engineering Standards

Edit
Performance: P95 < 200ms
Security: SOC 2 Type II
Testing: > 80% coverage
SLA: 99.9% uptime

Team Ownership

Edit
Security
4 members
Frontend
6 members
Platform
5 members